Legal information
Refund Policy
This Refund Policy applies to paid Pravilo Guide profile listings operated by Bali Healing Souls.
- Operator
- Bali Healing Souls
- Contact
- partners@pravilo.guide
- Last updated
- 13 September 2026
1. What the payment covers
A payment to Pravilo Guide covers directory profile placement, publication review, profile presentation, map and city visibility where applicable, outgoing contact links, top-block rotation where included in the selected plan, and partner communication.
The payment does not cover client sessions, training certification, medical services, equipment delivery, retreat participation or any service sold directly by an independent studio, master or supplier.
2. Before publication
If a partner pays by mistake, pays the wrong plan, pays twice, or asks to cancel before the profile is approved and published, Pravilo Guide may issue a full or partial refund after checking the payment record.
If Pravilo Guide refuses to publish a paid profile because it is clearly unsuitable for the directory, misleading, unsafe, duplicated, spam-like or impossible to verify, we may refund the payment or offer a correction period at our discretion.
3. After publication
After a profile or paid update is published, the current paid period is generally non-refundable because the placement and visibility service has started.
Monthly plans can be stopped for future periods. One-year plans are not automatically refundable after activation, but duplicate payments, wrong amounts, technical mistakes and exceptional cases can be reviewed individually.
4. How to request a refund
Send a refund request to partners@pravilo.guide with the payer name, email or phone used at checkout, profile name, payment date, selected plan, payment receipt if available and the reason for the request.
Approved refunds are normally returned through the original payment method when the payment channel supports it. Processing time, refund availability and final receipt can depend on the payment method, issuing bank, wallet or payment provider rules.
5. Payment disputes
If a payer opens a dispute or chargeback with a bank, card issuer or payment provider, Pravilo Guide may provide records showing the selected plan, submitted profile, publication status, partner communication and payment details.
A dispute or chargeback may pause the profile until the matter is resolved. Fraudulent, abusive or repeated dispute activity may lead to removal from the directory.
This information is prepared for operational transparency and launch readiness. It is not legal, tax or accounting advice. Bali Healing Souls should confirm final company details, tax treatment and consumer-law requirements with a qualified adviser in the relevant jurisdiction.